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A 7 Step Marketing Plan That Gets Results

By Chestin Salisbury

If you’re anything like most small business owners or entrepreneurs that I know, you hear the phrase ‘Marketing Plan’ and just shake your head. Who in their right mind has time to actually sit down and put something on paper? You’re probably too busy out running around trying to ‘do’ and have no time to sit down and plan what to do.

Unfortunately, what many people don’t realize is that while they’re out ‘doing’, they’re doing the wrong things to build their business. Or, while they may be doing the right things, they’re doing them the wrong way. This doesn’t have to, in fact it SHOULDN’T, be the case.

By taking the time to sit down and create a blueprint, you will give yourself a clear plan to achieve what it is that you’re working so diligently to achieve. Plus, you’ll accomplish it much quicker than you would if you continued running around just trying to ‘do’.

Creating a powerful marketing plan doesn’t require a PhD.

In fact, with the right knowledge you could create a magical marketing plan that will ensure you’re doing the right activities in the right way in a short period of time. There are 7 key ingredients to creating a plan that will keep you on the path to your dreams.

1. Understand Your Market

Before you can begin to create a plan to build a successful business, you must first understand the environment in which you’ve chosen to build your business and the elements that affect your market. It’s just like trying to build a house. If you’re in the North Pole, you would need to know that its cold the majority of the time. As a result, building a grass hut would be completely out of the question.

The same applies to your business. You need to know the products or services your market needs and wants, the size of the market, who else is competing for the same business, and ultimately, is there a place for your product or service?

2. Pick a Niche

After understanding the market you’ve chosen, it’s easy to think that everyone in the market is a potential customer. However, if you think that everyone is your customer, you’ll quickly find that nobody is your customer. The marketplace is crammed full of businesses competing for the same customers you seek and the only way to truly be successful is to narrow your focus. In other words, pick a niche.

A niche is defined as “a special area of demand”. It’s a subset of people that share a particular interest or need. An example would people that read ‘Underwater Basket Weaving’ magazine. Or people that bet on guinea pig races.

Once you’ve determined your niche, you’ll find it a much easier process to understand your customer, develop the right message, and find the right medium to carry the message to your customers.

3. Understand Your Customer

This step really comes down to knowing who your customers are, what they want, and what motivates them to buy. Unless you know these key ingredients, it won’t matter what type of marketing you do because you won’t be able to attract enough interest to stay in business.

In order to understand your customer, you should ask yourself the following questions:

- What motivates my customers? What are their concerns?
- How do they normally purchase similar products?
- Where do they normally acquire their information and which medium will help me best attract their attention?

4. Develop Your Marketing Message

Your marketing message is what you use to convey what it is you do and how you can help solve your customer’s problems. Or better yet, satisfy their wants. Assuming you’ve taken the time to understand your customer, this is the where you show your customer how you are able to solve their problems.

To develop an effective message, there are three words that you should always keep in mind. Benefits, benefits, benefits. In other words, what’s in it for them.

As nice as it sounds to tell them all about the great product or service you have, and about how it’s handcrafted in Peru or how you’ve spent years studying to become an expert, your customers don’t care.

The only thing that is powerful enough to capture their interest is how can you solve their problem or satisfy their want. Yes, features and facts and credentials are important, but they’re not what sell.

5. Determine The Best Way To Attract Your Prospects Attention

Assuming you haven’t chosen a niche that is impossible to reach, determining how best to contact your potential customers can make or break your business success. To be able to effectively convey your message to your customers, you need to know where to find them.

Again thinking about your customer, where are you most likely to find them hanging out? Listening to the radio? Watching late night television? Reading a specialized newsletter or other publication?

The key to successfully attracting your customer’s attention is in matching your message to your market using the right medium. In other words, it won’t do you much good to advertise a retirement community using a fast-paced, loud and obnoxious radio spot on the local hip-hop radio station.

6. Write Out Your Goals

Goals are a critical element of a successful marketing plan. Until the goals you want to accomplish are firmly printed on something tangible, it’s just a wish. If you haven’t written down your goals then you’re still just wishing for success.

Your goals should include financial as well as non-financial elements. Financial elements such as total sales, annual revenue, gross profit, etc. Non-financial goals could include things such as new customers acquired, new products developed, and total market share.

Some keys to creating goals that have the ability to keep you on track include making them realistic, achievable, measurable, and time specific. By asking yourself if your goals meet these four criteria, you’re certain to be able to create powerful reminders that will keep you on target.

7. Develop a Budget

The budget is the last step in a successful marketing plan because it’s dependent upon the previous 6 steps. Without knowing the market you’re trying to penetrate, or who your customer is, or what medium is best suited for your message, it’s impossible to know how much money it’s going to take to achieve your goals.

One way that some companies determine their marketing budget is to devote a percentage of total revenue. Many successful companies put at least 10% of their total sales into their marketing efforts, but you need to determine what number you feel comfortable with.

If you know what it costs to acquire a new customer, you can then multiply that number by your sales or customer acquisition goal you set in step 6. The result of this simple calculation will tell you exactly how much you need to invest in order to reach your goals.

Know where you’re going and how to get there.

Creating a marketing plan that gives you vision and purpose doesn’t have to be a big ordeal. It doesn’t require fancy software or some expensive consultant to sit you down to talk through these things. No one knows what you want more than you and by taking the time to create a marketing plan for your business, you’ll give yourself a valuable tool to help you achieve the dreams that caused you to go out and ‘do’ in the first place.

Chestin Salisbury is President of LawnCareMarketingMagic, a direct response marketing consultancy located in Charlotte, NC that focuses on the lawncare and landscaping industry. He has been helping small businesses grow for 5+ years by creating marketing systems that use time-tested direct response marketing principles. LawnCareMarketingMagic has access to 100+ years of experience and is capable of creating a marketing plan that grows YOUR business. Chestin is also the chief-editor of ‘The LawncareMarketingMagic Minute’, a weekly e-newsletter that focuses on helping your grow your business. You can obtain a free lifetime subscription by sending a blank email to: easytips@lawncaremarketingmagic.com

12 Month Magical Marketing Calendar

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Door Hanger

It has been a real busy week for me thats for sure. Working on The Lawn Blog, setting up my marketing for Murphy Property Maintenance and help taking care of our newborn. Life seems to come at you all at once at times. Anyways, I have been working on a lot of marketing material for my property maintenance business, and I thought I would post the door hanger that inspired the previous post.

Murphy Property Maintenance door hanger

What are your thoughts of the door hanger? This the original one before I edited it. From this image and the previous post, would you make any changes to it?


GopherHaul 17 - Winter Lawn Care Business Marketing Ideas

[youtube:http://youtube.com/watch?v=uW4k8ZoocZg]


Marketing Workshop Part 1

I am going to take a few minutes and share some of the Marketing tips and rules I have acquired over the last while. You may agree with some and disagree with some; however, I would like to hear your comments on this article.

Well let’s start off with the basics:

The Five “P’s” of Marketing

Price

We try to make sure that it is a balance between competitive and profitable. You want to try and stay with the current rates of what the market will bare. Make sure to find out what your competition charges, and don’t undercut to get jobs. Clients are willing to pay that little bit extra to your quality of service.

Product / Service

Now whether you are in the greenhouse industry or a landscaper, you need to know your market. Does your market need this product or service? Do research before jumping into something new.

Promotion

Appropriate and effective advertising is key. We all cannot rely on “Word-of-Mouth” advertising. Have you ever tried anything else? Well how do you know if it will work or not. I recently attended a training seminar on Marketing for Small Business, and the instructor asked me what types of advertising do we do. I said “None”. Then he asked “Do you have signage on your trucks?” Yes, yes I do. Here was my breakdown on what advertising I thought I didn’t do.

- Signage on trucks
- Business cards
- Yellow page ads
- Letterhead
- Signature lines on emails
- Uniforms
- Shop/office placement on major highway
- Ad in classifieds for employment
- Jobsite exposure

See there are many types of advertising. Make a list of what you do. I am sure you will be surprised!

Place

Are you accessible to your clients? Are you visible from the road? Place is not everything, I believe that people will drive great distances for what they want. However, it does make things easier.

People

This is the most important element in your business. If you have bad employee’s you business will then give bad service. Someone with all the experience in the world that has a bad attitude can be more detrimental then a person with no experience that knows how to treat people.

So there are the “The 5 P’s of Marketing”. Why are there always 5 steps to everything? And always an odd number too.

The 7 sins
101 pickup lines
10001 baby names
3 strikes your out

Why is that? I have no idea…if you have any idea let me know :)

Let’s move on…

Ever heard the phrase “Let Common Sense Rule“? Makes sense eh? Make sure to stick with what works. And if it is not broken and you can assess that your clients can find you…then leave the vast majority of your marketing program in tact. But, if you are interested in NEW clientele (for new or different products / services) then be willing to TRY NEW APPROACHES.

Don’t throw out the baby with the bath water.

The important best “common sense” questions to ask yourself today are:

a) What current marketing and advertising initiatives are working?
B) How do you know these initiatives are working?

Set a staff meeting (if you have staff) and ask them the above questions and listen carefully. You might be surprised on the input they have.

When in Doubt…ASK!

Here is a bit of interaction on your behalf. I have a challenge for you that you can start right after reading this. Over the next 3 weeks ensure that every customer that enquires about your business (questions, products, services) is asked….

How did you learn about our business?

THEN…keep track of the responses. All too often we discover that a disproportionate amount of business comes from some very simple and cost effective advertising and/or marketing. Why would you spend thousands of dollars to put a 1/2 page ad in the yellow pages when only 2% of your business is coming from there? Scale down to a 1/8 ad and put the money where it works for you.

Now what can you offer your customer? What benefits can that customer receive from your company? Stick to the basics and focus on marketing your five (there is that magical number again) biggest benefits to your customers.

Are you an industry leader?
Are you an established business with a great reputation?
Are you an innovative company that stays ahead of the industry?
Are you known for your expertise?
Are you known for specializing your services or products?
Are you known for exceptional and proven customer service?
Are you known for quality service and work?
Have you built a reputation for quick and reliable delivery of your services/products?

Meet with your staff and ask them their thoughts on why your business succeeds. Invite a few of your best clients to a breakfast and discover their reasons for their loyalty.

So that is just a taste….I’ll be posting more on marketing in a bit.